Frequently Asked Questions

We’re pleased to announce that Sage Security Shield is being enhanced to deliver even broader protection for your business. These upgrades strengthen every layer of defense—from proactive monitoring to legal guidance when incidents occur.

• ENHANCED! Business Cyber Monitoring – now scans 15 categories of sensitive data, including EIN, BIN, DUNS and IP addresses.
• NEW! Cyber Threat Resolution – connects you with experts for ransomware, extortion, and online fraud recovery.
• NEW! Business Legal Services – nationwide attorney network for consultations, contract reviews, and collection letters.
• NEW! – Coming April 1, 2026! Credit File Monitoring, Report and Score (Personal) – you will now have daily credit file monitoring and automated alerts of key changes to your personal single-bureau credit report, along with access to your personal credit report and score.

Sage Security Shield will continue to offer the following benefits:

• Business Credit Monitoring, Score and Report – continuous oversight of business credit profiles. Available February 1, 2026.
• Risk Assessment & Data Breach Toolkit – assessments, education, and state-specific legal guidance.
• Employee Fraud Hotline – a confidential and anonymous channel for reporting concerns.
• Data Breach Response Services – templated letters, scripts, and communications to guide your response.
• Breach Victim Services – professional fraud resolution for up to 25,000 affected individuals.
• Business Fraud Resolution – professional resolution services if you experience fraud related to your business.

The Sage Security Shield website was revised to offer you new and enhanced services. Beginning January 2, 2026, you’ll be able to set up your new profile on the NEW Sage Security Shield website, activate Business Cyber Monitoring, and explore your enhanced benefits. Additional details and registration instructions will be shared with you by emails from Sage Security Shield with everything you’ll need to get started.

Your current Sage Security Shield profile will stop working on February 1, 2026 and will not be transferred to the new website. Beginning January 2, 2026, you’ll be able to set up your new profile on the NEW Sage Security Shield website, activate Cyber Monitoring, and explore your enhanced benefits. By creating your new profile, you’ll ensure that your monitoring features will continue uninterrupted on February 1, 2026 with the new enhanced Sage Security Shield.

With your Sage membership, you are entitled to all the benefits of Sage Security Shield. Registering and creating your online profile is an important step to activate key monitoring services such as:

• Cyber Monitoring – Scans the dark web for your business data and alerts you if information is compromised.
• Business & Personal Credit Monitoring – Warns you if fraud or identity theft may be affecting your credit, finances, or reputation.

The following benefits are ready whenever you need:

• Business Identity Fraud & Cyber Threat Resolution – Experts available to help if you or your business is targeted or victimized.
• Data Breach Planning & Response – Includes an Employee Fraud Hotline for confidential incident reporting.
• Business Legal Services – Access free and discounted legal help such as contract reviews, collection letters, and more.

Registration and activation of your benefits is easy. Visit SageSecurityShield.com and enter the Access Code you received in your welcome email. Enter your information to complete the profile set up and access all the benefit details.

While you are entitled to all the benefits of Sage Security Shield, some benefits require activation, plus there are valuable resources online. Registering and creating your online profile is an important step to activating Cyber Monitoring and Business & Personal Credit Monitoring.

While you are entitled to all the benefits of Sage Security Shield, some benefits require activation, plus there are valuable resources online. Registering and creating your online profile is an important step to activating Cyber Monitoring and Business & Personal Credit Monitoring.

While registering and creating a profile is the best way to engage in all the exciting benefits of Sage Security Shield, you have Business Identity Fraud & Cyber Threat Resolution, Data Breach Planning & Response, and Business Legal Services ready whenever you need them – even before you register!

For the business owner, Sage Security Shield provides end-to-end identity theft resolution and recovery support. If identity theft occurs, a dedicated Fraud Resolution Specialist becomes your personal representative—managing the entire process from investigation through recovery. This includes helping you review your personal credit reports for suspicious activity, setting up credit monitoring, placing fraud alerts, and assisting with the documentation needed to work with financial institutions, credit bureaus, and government agencies. Your Resolution Specialist also helps restore your accounts and credit profile, ensuring your identity and financial well-being are fully recovered. Business owners also have continuing access to their personal credit report, score, and monitoring to stay vigilant for signs of further fraud.

For the business, Sage Security Shield delivers a powerful suite designed to help companies prevent, manage, and recover from cyber threats, business fraud, and data breaches. It includes business cyber monitoring of the dark web to detect exposed business data, access to a business credit report, score and ongoing business credit monitoring with alerts, plus comprehensive data breach response services with a professional team that develops tailored response plans, customer notifications, and communication tools to minimize damage. Additionally, the included Business Legal Plan connects business owners with a nationwide network of professional attorneys offering free consultations, legal document reviews, and collection letters, plus discounted rates for additional services. Together, these benefits provide business owners with proactive protection, expert support, and peace of mind—ensuring that help is always available when it matters most.

Business identity theft happens when criminals pose as a business owner, employee, or officer to steal money, credit, or loans—leaving the real business owner responsible for the fallout. These thieves use stolen details like your business name, tax identification number (TIN or EIN), or even personal information of the owners to open credit lines or take out loans in the company’s name. The danger is that this kind of fraud often goes unnoticed until the damage is done—when bills or collection notices start showing up. The result can be lost time, financial strain, and a damaged reputation. That’s why early detection and monitoring are essential to protect your business identity before problems escalate.

Protecting your business starts with vigilance—secure sensitive information, monitor your credit and online activity, and respond quickly to suspicious changes. With Sage Security Shield, you gain proactive monitoring and expert support to help stop fraud before it causes lasting damage.

If you or your business becomes a victim of fraud or identity theft, Sage Security Shield ensures you’re not facing it alone. You’ll be assigned a dedicated Fraud Resolution Specialist who serves as your personal representative—working directly with banks, credit bureaus, and government agencies to endeavor to stop the fraud, correct records, and restore your business’s reputation. Your Specialist will assist with a thorough review of your personal and business credit reports, placement of fraud alerts, and setting up monitoring to warn of future issues. This expert, hands-on support provides peace of mind, saves valuable time, and helps your business recover quickly—so you can focus on moving forward with confidence.

Small businesses can be severely affected by fraud in multiple ways. Financial losses are often the most immediate impact, including stolen funds, unauthorized transactions, or fraudulent loans taken out in the business’s name. Fraud can also damage your business credit, making it harder to secure financing or favorable terms in the future. Operationally, businesses may face disruptions as time and resources are diverted to investigate and resolve the fraud. Legal and regulatory challenges can arise if the fraudulent activity triggers compliance issues or lawsuits. Beyond the tangible impacts, fraud can also harm your reputation with customers, vendors, and partners, potentially affecting long-term growth and trust in your business. Recovering from fraud often requires significant effort, including restoring accounts, correcting records, and implementing stronger security measures. The ripple effects can linger long after the incident itself, making it difficult for a business to fully recover. That’s why having strong protection, early detection, and expert support in place is critical to keeping your business secure and resilient.

Absolutely—and not because your business is doing anything wrong, but because every business, large or small, holds valuable information that criminals want. Many small business owners assume they’re too small to be targeted, but the truth is that cybercriminals often see smaller companies as easier entry points. A single phishing email, stolen password, or employee mistake can open the door to fraud, data theft, or costly downtime.

The good news is that you don’t have to live in fear of it. By having the right protections in place—like proactive monitoring, data breach response planning, and access to fraud and legal experts—you can dramatically reduce your risk and respond quickly if something does happen. The goal isn’t to worry; it’s to be prepared.

Keeping an eye on your business credit isn’t just good practice—it’s smart protection. Regular monitoring helps you spot suspicious activity early, like new accounts or loans opened in your business’s name, before they turn into serious fraud. It also shows how your financial decisions affect your credit score, giving you the insight to strengthen your business’s credibility. By monitoring your credit report you also have the opportunity to correct errors that might hurt your ability to get financing or insurance in the future. And when you know what lenders and partners see, you’re better prepared to negotiate, build trust, and take advantage of growth opportunities.

Business Cyber Monitoring, also known as Dark Web Monitoring, is a service that helps protect your business by searching areas of the internet that aren’t publicly accessible—places where cybercriminals buy, sell, and trade stolen information. Using advanced technology, Business Cyber Monitoring scans these hidden networks for signs that your business data may have been exposed. It looks for key details such as your business email addresses, phone numbers, company and brand names, domain name, credit and bank account numbers, IP addresses, and even your Employer Identification Number (EIN). If your information is found, you’ll be alerted right away. Be sure to complete your online profile of business credentials that you want monitored so you can get the most out of the Business Cyber Monitoring offered with Sage Security Shield.

If your business experiences a cyberattack, Cyber Resolution Specialists are ready to step in to help you respond and recover. These experts assess the situation, determine the severity and scope of the attack, and guide you through each step of containment and recovery. Working remotely, they can quickly help you identify what systems were affected, recommend actions to secure your network, and assist with removing malicious software or restoring compromised data.
In addition, they can provide guidance on notifying affected parties, protecting sensitive information, and preventing future incidents. With Sage Security Shield, you’re never left to face a cyber crisis alone—Specialists are available from day one to help minimize damage, reduce downtime, and get your business back on track quickly.

The Employee Hotline 1-800-256-7015 gives your staff a safe, confidential way to report concerns such as potential fraud, unethical behavior, or data misuse—without fear of being identified. It is managed by an independent third party, ensuring every report is handled securely and objectively.

For business owners, this tool helps detect issues early, promotes transparency, and strengthens your internal controls—all while supporting a culture of honesty and accountability. With Sage Security Shield, you can protect your business from within by empowering employees to speak up before small problems become big ones.

Running a business often means facing legal questions you didn’t plan for. The Business Legal Plan included with Sage Security Shield gives you direct access to professional attorneys who can help with everyday legal needs—without the high costs. You’ll receive unlimited phone consultations for new legal matters, document reviews, and even calls or letters sent by an attorney on your behalf, including help with collection letters.

If you need additional legal support, you’ll get it at a guaranteed 40% discount off standard hourly rates. It’s practical, affordable legal help designed to keep your business protected and running smoothly. (See Guide to Benefit for complete details.)